Ordering and personalizing
How do I personalize my cards?
On any personalized card, choose Customize to add your photos and wording yourself, or Design For Me to have our designers do it. Then pick a back for your card and add it to your cart.
How does Design For Me work?
Place your order, then send your photos through our upload page or email them to info@thesimpledesignco.com. We'll design your card and email you a proof.
Will I see a proof before you print?
Yes. Personalized orders are printed only after you approve the proof. Please check spelling, dates and photos carefully before you approve.
Can I change or cancel my order?
Custom orders can be cancelled for a full refund any time before printing begins. Once an order is in production it can't be cancelled. Contact us as soon as possible if something needs to change.
Shipping
How long will my order take?
Custom-printed orders take 2–4 business days to produce after you approve your proof, then USPS transit is typically 2–5 business days. Candles, prints and other ready-made items ship within 1–2 business days. Digital downloads arrive by email, usually within a minute.
Do you offer rush orders?
Rush options may be available. Contact us before you order if you have a firm deadline.
Where do you ship?
We ship from Mechanicsburg, Ohio to addresses in the United States via USPS. Shipping is calculated at checkout. Read the full shipping policy.
Returns and problems
What if there's a mistake on my printed order?
If there is a printing defect or an error on our part, we'll reprint your order free of charge. Contact us within 14 days of delivery with a photo of the issue.
Can I return an item?
Personalized and custom-printed items are made to order and can't be returned. Candles, art prints and other non-personalized items can be returned within 30 days of delivery if unused. Read the full refund policy.
My order arrived damaged. What do I do?
Contact us within 7 days of the expected delivery date with a photo, and we'll send a replacement or issue a refund.
Still have a question?
Call or text 937.896.2251 or email info@thesimpledesignco.com. We answer every message within one business day.